Pet Eye Care | Coronavirus

Update 30/4/20

For us at Pet Eye Care, alert level 3 looks very similar to alert level 4. Measures we have in place to reduce the risk of virus transmission between clients and staff include:,

-Advising staff that if they are unwell they are not to come into work 

-Regular disinfection of hard surfaces

-Hand washing and sanitisation between all patients and throughout the day

-Triaging patients when making appointments to minimse unneccessary people traffic through the clinic

-Minimising the number of people sitting in the waiting area by asking people to wait in their cars until the vet is ready to see them

-Allowing only one person to enter the consultation room with their animal

-Scheduling 15 minute intervals between consultations to minimise the waiting times and crossover of people between consultaions.

We are still running 2 separate teams of staff, so Kellam is still only able to see patients in clinic on certain days of the week.

We are able to start seeing some less urgent patients, and are still offering remote consults where appropriate.

Update 25/3/20

As veterinary care has been classified as an essential service, we will continue to operate in a limited capacity while the country is at alert level 4. We are trialling remote consultations for select cases. We will be triaging patients over the phone and will offer either:

  • remote consultation at home
  • assessment with your usual vet +/- remote input from Kellam during/after the consult
  • consultation with Kellam at his usual host clinic, Carevets Kilbirnie
  • Our host clinic has split the team up to reduce the risk of virus transmission between staff members. This means Kellam can only be in clinic Thursday, Friday or Saturday. Outside of these days we will be able to offer remote consultations only. This may mean we have to make compromises in some cases but we will always have your pets’ wellbeing at heart. We have decided on a pricing structure so if you end up needing to come in for consultation with Kellam after a remote consult, the total price you pay is similar to our usual initial consult fee.

    Remote consultations will take place via You will need a smartphone, a room that can be darkened, a focal light source (cell phone torch, LED pen torch or similar) and a friend/family member to hold the pet. There are parts of the examination that cannot be done remotely so you may need to come for further assessment in person with Kellam in the future.

    Veterinarians: If you have a case present to you that you would appreciate some further advice on, we can set up an online assessment so Kellam can see the patient via a video call. Kellam will guide you to perform an eye assessment and will interpret the findings. The cost to the clinic will be $100 (inc gst).

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